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Self-service technology & personalisation: A generational blend
Vis Govender, co-founder of Everything.Insure and group CEO of FirstEquity Group, says self-service technology is reshaping customer experiences across generations. Personalisation remains crucial in this digital era, he argues, while exploring the evolving landscape of customer engagement in the insurance industry and beyond.
Digitized Insurance Brokers Disrupt the Industry to Benefit All
Digital transformation is seeping into every sector of society. With an acute directional shift towards what will soon become a fully digital economy – technologies like (AI) artificial intelligence, (ML) machine learning and native cloud have businesses adapting to the ever-evolving tech environment to improve, enhance and in some cases disrupt industries – for a positive outcome.
How Insurtech’s are disrupting South Africa’s insurance industry by putting the customer first
More than a decade ago, the customer’s purchasing journey was very different from what we see today. Prior to the advent of the digital consumer, customers were essentially presented with a variety of brands selling a specific product or service, and differentiating factors such as price or quality would influence their purchasing decision.
Leaders Must Pave The Way For Women In Traditionally Male-Dominated Industries
There are historic prejudices that have resulted in the top leadership being male dominated in the science, technology, engineering, and math industries, as is the case with most other industries. But as Mishaya Chettiar, Executive Head, at insurance technology firm Everything.Insure comments, “Over the last decade, we have seen that begin to change.”
How can you help them? Tips to creating a customer-centric business
Between economic uncertainty and shifting consumer demands, remaining a customer-centric company is an ongoing endeavour. Creating loyalty programmes, implementing price adjustments and accommodating the digitally savvy consumers are a few ways in which organisations can look to build customer loyalty.