In The News

Business Talk – Everything.Insure’s Mishaya Chettiar unpacks the company’s impressive insurance innovations

Kaya FM interview with Mishaya Chettiar from Everything.Insure

eNCA Interview with Vis Govender on weather related insurance cover post high tides in the Western Cape

The Brazil, Russia, India, China and South Africa alliance, last week announced the decision to include as its newest member countries, Egypt, the United Arab Emirates, Ethiopia, Iran, Saudi Arabia and Argentina.

Vis Govender, co-founder of Everything.Insure and group CEO of FirstEquity Group, says self-service technology is reshaping customer experiences across generations. Personalisation remains crucial in this digital era, he argues, while exploring the evolving landscape of customer engagement in the insurance industry and beyond.

Digital transformation is seeping into every sector of society. With an acute directional shift towards what will soon become a fully digital economy – technologies like (AI) artificial intelligence, (ML) machine learning and native cloud have businesses adapting to the ever-evolving tech environment to improve, enhance and in some cases disrupt industries – for a positive outcome.

Kaya FM interview with Everything.Insure CEO and Founder, Vis Govender, about how breaking barriers will be crucial to growing South Africa's insurance sector

The technology gives you many more features, like the ability to pause cover or insure particular items – Everything.Insure CEO Vis Govender.

More than a decade ago, the customer’s purchasing journey was very different from what we see today. Prior to the advent of the digital consumer, customers were essentially presented with a variety of brands selling a specific product or service, and differentiating factors such as price or quality would influence their purchasing decision.

There are historic prejudices that have resulted in the top leadership being male dominated in the science, technology, engineering, and math industries, as is the case with most other industries. But as Mishaya Chettiar, Executive Head, at insurance technology firm Everything.Insure comments, “Over the last decade, we have seen that begin to change.”

Between economic uncertainty and shifting consumer demands, remaining a customer-centric company is an ongoing endeavour. Creating loyalty programmes, implementing price adjustments and accommodating the digitally savvy consumers are a few ways in which organisations can look to build customer loyalty.